Pro Driver is part of a wider suite of apps used by Proto Energy to deliver Liquid Petroleum Gas (LPG) to retailers and end users.
The 1,000+ Proto Energy drivers mainly use the application to:
This was a redesign of an already existing application.
The goals of the project were:
The business was moving from a sales model where the driver collects the orders and fulfils them to a model where the orders are collected by the business directly through a call center and orders are routed to the drivers for delivery. This project aimed at changing the driver from a sales person to a delivery person thus giving the business more control over the customer acquisition and sales processes.
This web dashboard is used by:
Tech savviness: Low
James is a Delivery Sales Driver (DSA) at Proto Energy. His job entails:
User Pain Points
Insights from user research